Troubleshooting TomTom Home No Device Connected Issue

Are you experiencing issues with your TomTom navigation device not connecting to the system? This can be frustrating and disrupt your usual routine. In this article, we will guide you through the steps to resolve the 'No Device Connected' error message on TomTom Home.

Firstly, make sure you are logged in with the same TomTom account that you use on your navigation device. If you don't see your email address, click Log in and verify that you are using the correct account details. Ensure your computer is connected to the internet and that you are logged in to your account.

Next, check if your smart phone is connected to the internet. You can now add new favourites and synchronize routes and destinations to your navigation device. On your computer, open a browser and go to 'TomTom website' and log in to your TomTom account. If you haven't created an account yet, you can do so by following the prompts.

On your navigation device, tap on the back button (top left corner) > Main Menu (bottom left corner) > TomTom Services > TomTom account or MyDrive. If your device is recognized by your computer, you will see a message indicating that it's connected to your computer.

If this doesn't happen, check if your device is compatible with the system. The following non-connected devices are compatible: . If your device is not listed, you can try checking the TomTom website or MyDrive mobile app for further assistance.

Once your device is recognized by your computer, you should be logged in to your TomTom account, and your destinations and places will synchronize in a few moments. Your navigation device connects to your TomTom account and synchronizes your data.

If you're not shown as 'Activated', enter the email address and password that you use for your TomTom account. In the Main Menu, select TomTom Services and ensure you are logged in to your account.

In some cases, your device may be connected but not showing as such on the system. Check the icon in the top right corner of the Main Menu to confirm if your navigation device is connected to the internet. If you see two cars with an X, your device is not connected. If you see two cars without an X, your device is connected.

Finally, make sure that your device is compatible with the TomTom system or MyDrive mobile app. The following devices are compatible: . If you have problems synchronizing destinations and places from the TomTom website or MyDrive mobile app to your navigation device, follow these steps:

By following these troubleshooting steps, you should be able to resolve the 'No Device Connected' error message on TomTom Home. Remember to ensure that your device is within range of a cellular network, as some devices use a built-in GPRS modem for internet connectivity.

Tomtom home no device connected